How  can  we  assist you?

     We want to make shopping at High-Tech Productions &
Blank Video Tape.com a pleasant and productive experience.

    If you have online order inquiries, questions or feedback,
E-Mail Us. We will respond to all inquiries.

    If you prefer to speak to a live customer service representative, call Toll Free 1-800-662-8336, M-F 9:00 a.m. - 8:00 p.m. EST.

Our Guarantee

We stand behind every service and product we sell.

If you receive a defective disc or tape we will be happy to make an exchange or refund. Simply return it to us within 30 days via UPS, DHL or Federal Express. (Please include a copy of your invoice).

  All non-defective, unopened, refused, or canceled orders are subject to a 15% restocking fee and the original shipping charges are not refundable.

   Click Here for our Returns & Exchanges Department.

Frequently Asked Questions (FAQ's)

	What forms of payment do you accept?
	High-Tech Productions accepts the following payment methods: Visa, MasterCard, Discover/Novus, American Express, Optima, AmEx Blue, Checks, Money Orders, and Wire Transfers. We also except Purchase Orders from schools and government/state agencies and certain pre-qualified accounts. We regret that we cannot process orders requesting COD.     All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification.
	Is it safe to use my credit card online?
	At High-Tech Productions/Blank Video Tape.com , you can shop with confidence. We use the latest encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online. We guarantee that every transaction that you make with us through our web site will be 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping with us. Please see our Security & Privacy Statement for more details.
	Why do you or don’t you charge sales tax?
	Most states require that taxes must be collected on sales transactions between residents and merchants that are both physically located in that state.     Our headquarters is located in the state of Florida. When we ship orders to this state, we are required by law to collect the applicable state sales taxes and pay them to the taxation authority in that state.     Contrary to what you may have heard, there is no moratorium or ban on collecting sales taxes for orders placed over the Internet. The Internet Tax Freedom Act of October 21, 1998 only restricts the states from applying multiple or discriminatory taxes on Internet commerce. In other words, it prevents the states from passing new types of Internet-specific sales taxes, but it does not exempt Internet transactions from previously enacted state sales tax laws. The Internet Tax Freedom Act provides this protection through October 21, 2001.     If you or your organization have been approved for tax-exempt status in Florida, please contact our Customer Service department Toll Free at 1-800-662-8336 or fax your current resale certificate to (561) 750-7035 prior to placing an order.
	What is your return policy?
	At High-Tech Productions/Blank Video Tape.com, we want you to have a satisfactory experience with us. All items are guaranteed for 30 days from the date on your invoice. Occasionally, an item will need to be returned and we have tried to make that process as simple as possible.  Click Here for our Returns Policy.
	Do the items sold include the manufacturer's full warranty?
	All merchandise is brand new and sold with the full applicable manufacturer's warranty in effect.
	How do I place an item in my shopping cart?
	To place an item in your shopping cart, enter the quantity you desire and then click the "Order" button. A confirmation will then be shown at the top of the page. You can view the contents of your "shopping cart" at any time by clicking on the "View Cart" button.
	How do I remove an item from my cart?
	To remove an item from your cart, you must be on the "View Cart" page. Once in your shopping cart, click on the "Delete" button next to the item. The selected item will be automatically removed.
	How do I change the quantity of an item in my cart?
	To update the quantity for a particular item, specify the new quantity in the field provided and click the "Modify".
	What happens if I don't receive all or part of my order?
	If for some reason you do not receive all or part of your order, please go to our  Missing Items/Shipment Dept.

For more information, see our Online Help section or visit our Info Center.

	High-Tech Productions America's #1 Video / Data / Disc Company Serving clients coast-to-coast for almost 30 years.
Our Customers Include:      IBM SONY Boeing Panasonic Hewlett Packard
Penn State,  U.S. Navy,  Bloomingdale's, U.S. Postal Service,  U.S. Secret Service,  Estee Lauder,  U.S. Coast Guard,  NYU,  U.S. College of Aviation,  U.S. Naval Academy,  University of Alabama,  U.S. Dept. of Energy,  Sunbeam,  Ohio State University,  Wolf Camera,  Sea Ray Boats,  Aramis International,  Westinghouse,  FEMA,  John Hopkins University, U.S. Dept of Agriculture,  and  many  more.